We aim to offer all our clients an efficient and effective service and we are confident that we will do so in your case. However, if you become dissatisfied with any aspect of the service provided by us you should, in the first instance, bring it to the attention of Mr L Braitch . You can do this by writing, by telephone or by making an appointment for this purpose. If you cannot resolve the aspect of dissatisfaction between Administrator and yourself, you may then refer the matter to Mr L S Braitch who will explain our procedure for handling complaints to you in detail.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman (address Po Box 6806, Wolverhampton, WV1 9WJ, website www.legalomsbudsman.org.uk, telephone 0300 555 0333) to consider the complaint. Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.